"I was looking for a partner, not a vendor, who could take us to the next level." -Paul Pickens, GM, St. Bernards
The key word here is partner. I was looking for a partner, not a vendor, who could take us to the next level. I felt Club Automation had the experience from a club level and knew what clubs were needing and could respond.
I was not part of the initial on-boarding with our previous software. I can tell you from others who were here during that time, they were very impressed with the work from CA, and the constant feedback with updates.
It was very helpful to have your staff here for two days. They were extremely hands on, helping our entire staff with any question, and your staff came in with a knowledge of how we wanted things to work. Very supportive with ideas in helping us design our departments.
From a membership standpoint it is great. The reduced time a member spends enrolling has been helpful. CA billing is saving us around 2-3 hrs. Members have real time notification on any drafts returned. CA has done a tremendous job with your support team. I hope you can maintain your level of customer service through the growth I know CA will experience in the years to come.
“It’s an honor to serve an organization like the Mount Auburn Club,” said owner of Club Automation- Jeff VanDixhorn. “Having had their own history of software development, it’s been rewarding to work with a group of people who understand the value in our system.”