You spoke, and we listened.

As a result, we are taking steps to put your feedback into action. We want to share some of the updates we are implementing to continuously improve your experience as a valued customer.

TEAMS

We restructured the Customer Service team so that every customer is assigned a dedicated team of resources.

Why? These dedicated teams will ensure your questions and issues are resolved in a timely manner, in addition to a shared knowledge pool for service quality.

TELEPHONY

We updated our telephony platform to a state-of-the-art program.

Why? Again, to improve response time. This system allows for rapid call routing to live agents, reducing your wait times and providing more accountability internally, as well as externally to you.

TICKETS

We are in the process of migrating to a better ticket management platform.

Why? This allows for greater visibility on all of your tickets, streamlining ticket handling both internally and externally and allows us to provide expedited answers to your questions.

TEAM MEMBERS

We are continuing to expand our Customer Service team. Our plan is to increase the number of team members supporting you over 50% in 2019 alone.

Why? As your organization grows, our team needs to grow as well to be able to provide you exceptional service.

These are just a few of the ways we plan to continue to raise the bar on your customer service experience. In addition, we have introduced a continuous improvement cycle in our Customer Service organization to ensure that the progress continues in an upward trajectory.

Current partners of Club Automation: We appreciate you being our partner and sticking with us while we’ve navigated rapid growth and the challenges it presents. Please continue to share feedback on your experiences with our teams to help us grow and evolve with your organizations.

Ready to partner with Club Automation and reinvent your health club management? Schedule a free live demo today!