“I was looking for a partner, not a vendor, who could take us to the next level.” Paul Pickens, GM, St. Bernards
Bannockburn, Il-
Club Automation, the leader in cloud-based management solutions for health & wellness facilities, is proud to announce its partnership with the St. Bernards Health & Wellness Center in Jonesboro, AR. St. Bernards Health & Wellness, an affiliate of St. Bernards Medical Center , is a 50,000 sq. foot facility equipped with fitness, cardiovascular and strength training equipment, as well as an aquatic center, a spa, and café.
After three months on Club Automation, General Manager of St. Bernards, Paul Pickens, shared his thoughts about his software experience. Below are chosen excerpts:
The key word here is partner. I was looking for a partner, not a vendor, who could take us to the next level. I felt Club Automation had the experience from a club level and knew what clubs were needing and could respond.
HOW WAS THE TRANSITION PROCESS FROM YOUR PREVIOUS SOFTWARE TO CLUB AUTOMATION?
I was not part of the initial on-boarding with our previous software. I can tell you from others who were here during that time, they were very impressed with the work from CA, and the constant feedback with updates.
WHAT WAS YOUR “GO-LIVE” EXPERIENCE LIKE?
It was very helpful to have your staff here for two days. They were extremely hands on, helping our entire staff with any question, and your staff came in with a knowledge of how we wanted things to work. Very supportive with ideas in helping us design our departments.
THREE MONTHS LATER…HOW HAS CLUB AUTOMATION IMPROVED YOUR OPERATION?
From a membership standpoint it is great. The reduced time a member spends enrolling has been helpful. CA billing is saving us around 2-3 hrs. Members have real time notification on any drafts returned. CA has done a tremendous job with your support team. I hope you can maintain your level of customer service through the growth I know CA will experience in the years to come.
ABOUT CLUB AUTOMATION
Founded in 2007, Club Automation is a leading health club management software for consumer-based businesses, including health & athletic clubs and medically integrated wellness centers. Club Automation’s complete web-based solution currently serves over 300 enterprise-grade facilities nationwide. For more information and product detail, you can visit Club Automation’s website at www.clubautomation.com.
