The health club industry is built by close communities. As clubs begin their re-opening efforts, the connected nature of these communities will make the new reality of capacity limits difficult to accept. Let’s look at some simple ways you can encourage connection without contact and safely re-open your club. 

Providing a Safe and Memorable Experience for Your Members

The COVID-19 pandemic presents a unique member experience challenge. That is, to provide a safe and memorable visit for every customer. Human connection without contact may seem impossible or at least counterintuitive in the club industry, but we are eager to share some simple solutions to get you started. One of those newest solutions is Daxko On Demand, which enables clubs to provide a virtual class experience and drive member engagement.

Using the club’s personal brand, Daxko On Demand lets you provide your members with access to live and recorded classes they can join from anywhere with an internet connection. In a similar way, your club can benefit from a mobile app throughout the reopening process as well. With your own mobile app, members can register for fitness classes and programs, update their profiles, browse and purchase packages, pay their bills, and even receive push notification updates from your club.

A key requirement for providing a safe and memorable experience for your members is to have safe and effective engagement with your team members. GroupEx PRO (GXP) can fuel your club’s safe engagement with team members, especially in our new reality created by COVID-19. With a solution like GXP, your club can eliminate the need for in-person team meetings. Furthermore, GXP enables clubs to easily manage their scheduling online which allows for minimal contact and real-time program updates.

Ensuring a Safe and Efficient Experience for Your Facility

The foundation of a safe and memorable experience for your club community is the facility. Every person’s journey at your club is going to involve interacting with the facility at some level, including virtual options. A big piece of facility risk management during this time is capacity limits. Like the previously mentioned solutions, there is also a toolset for the facility. Our Capacity Counter solution was built for club leaders as a direct result of these new re-opening challenges.

Tied to the check-in tool, the Capacity Counter tracks members as they enter and exit the facility, and it provides your club with assurance to state capacity guidelines. With a public facing graphic for web and mobile, Capacity Counter isn't just for internal use! Clubs can communicate their capacity via their website, social media, email or SMS, allowing your members to view the capacity of your club from the comfort of their homes, instead of making an unnecessary trip out.

Not only that, our Facility Access tool empowers your club to effectively manage its facility. With Facility Access, you can use data analytics to track usage and make intentional strategic decisions around the facility. Facility Access also includes systems that allow members to access the facility or areas of the facility they are authorized to access. And, importantly, it can keep the unauthorized people out of your facility. We know that, as facilities begin to re-open, they are facing challenges with staff shortages or trying to limit the number of people in each space. Commonly used for 24-hour facilities, Facility Access allows you to manage access points with no staff present.

We know how difficult it is to navigate these uncharted waters. To learn more about how our tools can support you during this time, book a demo with our team.

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