Club Automation FAQs
Software, payments, digital marketing & more. Your guide to the most common questions about Club Automation’s all-in-one gym management platform.
Lifecycle automation refers to using software to deliver personalized communication
and experiences at key stages of a member’s journey—from lead to active member to
re-engagement or upsell.
Club Automation provides built-in marketing automation tools to:
- Automatically send welcome emails to new members
- Trigger reminders based on inactivity or missed classes
- Promote renewals, referrals, or upsells based on behavior
This helps clubs stay connected without requiring constant manual outreach.
While the terms are often used interchangeably, gym management software typically refers to tools that focus on operations—like POS, check-ins, and class booking—primarily for boutique or single-location gyms. Member management software is broader and designed to manage the entire member lifecycle, often across multiple departments or locations.
Club Automation combines both—providing robust gym management features like access control and scheduling, while also offering powerful member engagement, automation, and multi-program support for larger organizations.
Scheduling software allows members and staff to reserve classes, courts, appointments, or facilities. It also helps clubs manage instructor availability, room usage, and attendance limits.
Club Automation offers advanced class and facility scheduling that supports:
Multi-location and multi-program calendars
Instructor/staff assignments and availability
Member self-service via web or mobile app
Lifecycle automation refers to using software to deliver personalized communication and experiences at key stages of a member’s journey—from lead to active member to re-engagement or upsell.
Club Automation provides built-in marketing automation tools to:
Automatically send welcome emails to new members
Trigger reminders based on inactivity or missed classes
Promote renewals, referrals, or upsells based on behavior
This helps clubs stay connected without requiring constant manual outreach.
Access control systems regulate who can enter your facility, when, and under what conditions. They’re typically linked to member status and class registration.
Club Automation integrates with access control hardware to ensure:
Members can check in via key fobs, QR codes, or mobile
Only eligible members enter restricted areas (e.g., tennis courts, pools)
Front desk workload is reduced through automation
Reporting refers to the ability to pull data on revenue, attendance, engagement, program performance, and member behavior. Analytics adds the ability to interpret and act on that data.
Club Automation includes customizable reporting dashboards to support:
Daily operational insights
Member retention tracking
Program popularity and ROI
Multi-location financial summaries
Implementation is the process of setting up, configuring, and launching your new software. It includes data migration, training, and change management.
Club Automation’s implementation services include:
Dedicated onboarding managers
Hands-on staff training
Data migration and quality assurance
Go-live support and strategic launch planning
An all-in-one platform combines multiple functions—like billing, scheduling, engagement, reporting, and member management—into a single system. This reduces the need for third-party tools or multiple logins.
Club Automation is a true all-in-one fitness software solution, with everything integrated:
CRM and member database
Engagement automation
Reporting and accounting tools
Facility and class scheduling
Mobile app access for members and staff
A branded member app is a mobile application that reflects your club’s look and feel while giving members self-service tools for booking, communication, and account management.
Club Automation offers a fully branded member app with:
Class booking and check-in
Digital ID and QR access
News and announcements
Secure account and billing management
This improves retention by putting your club in your members’ pocket.
Digital marketing integration means your software connects to tools like email, social media, ads, and CRMs to help you reach and convert leads.
Club Automation integrates with platforms like HubSpot, Meta, and Mailchimp—and offers its own built-in marketing automation so you can:
Capture and nurture leads from your website
Send segmented, automated emails and texts
Track campaign ROI inside your software
Fitness software billing systems typically automate recurring payments, point-of-sale transactions, refunds, and financial reporting. The best systems handle families, corporate accounts, subsidies, and custom payment plans.
Club Automation includes full billing and payments integration, allowing:
Automated dues and drop-in payments
Family and corporate invoicing
Secure, PCI-compliant transactions
Revenue tracking across programs
Plug-ins and widgets are embeddable tools (e.g., join forms, calendars, check-in portals) that you can add to your club’s website to connect directly to your software.
Club Automation offers:
Join-now and trial sign-up widgets
Member login portals
Schedule previews and booking tools