Club Automation Technical FAQ
This FAQ is designed to support IT leaders, system architects, and technical decision-makers evaluating Club Automation as their member management platform.
Club Automation is built on a secure, cloud-native architecture designed to scale with high-volume organizations. The platform is hosted in a distributed infrastructure with horizontal scaling capabilities that support large user bases, high-frequency transactions, and complex operations across multiple locations.
Key architectural features include:
- Multi-tenant SaaS model
- Microservices for modular performance
- Load balancing and auto-scaling resources
- High-availability clusters and active monitoring
This architecture ensures consistent performance, uptime, and scalability, whether you operate a single-site facility or a nationwide network of clubs.
Yes, Club Automation provides robust API access to support bi-directional data flows with your broader tech stack.
Features include:
- RESTful APIs for accessing member records, classes, billing, and scheduling
- Webhooks to support real-time updates and event-based automation
- Authentication via secure token-based protocols
- API documentation and sandbox environments for developer use
Whether you’re integrating with a CRM like Salesforce, an accounting platform like Sage, or a custom reporting system, Club Automation’s APIs offer the flexibility and extensibility needed by modern IT teams.
Club Automation is committed to best-in-class security. Our platform follows industry standards to protect PII, payment data, and any health-related information.
Security protocols include:
- SOC 2 Type II–certified hosting infrastructure
- AES-256 encryption at rest and TLS 1.2+ in transit
- Role-based access controls (RBAC) and user-level permissions
- Daily backups and geo-redundant storage
- Audit logs for all critical actions
We support organizations that must meet HIPAA, CCPA, and GDPR requirements, ensuring your systems stay compliant with evolving data privacy laws.
Yes. Club Automation supports SSO to streamline authentication and enhance user security across large organizations.
Supported SSO protocols include:
- SAML 2.0
- OAuth 2.0
- OpenID Connect (OIDC)
We work with identity providers like Azure AD, Okta, and Google Workspace to enable seamless user access management for both staff and members—reducing password fatigue and centralizing control.
Club Automation supports a hierarchical data model that distinguishes between global, location-level, and departmental data—essential for enterprise organizations.
This structure enables:
- Cross-location dashboards for executive views
- Location-specific reports for operational leads
- Unified member IDs across sites
- Aggregated KPIs across service lines (e.g., fitness vs. aquatics)
Data is normalized across all modules, ensuring that reporting remains consistent and accurate—even as your organization grows.
Club Automation offers flexible data migration, export, and synchronization options to support both initial onboarding and ongoing operations.
You’ll benefit from:
- Assisted onboarding with data mapping and transformation
- Scheduled and ad hoc CSV exports
- Open APIs for continuous sync with external systems
- Webhooks and batch processing for large-volume updates
This enables smooth handoffs between platforms (e.g., moving from legacy systems) and ensures clean, accurate data across your business intelligence or accounting tools.
We maintain a 99.9%+ uptime SLA, supported by active monitoring, redundancy, and disaster recovery protocols.
Additional details:
- Real-time status updates via our public status page
- Tiered escalation protocols with 24/7 monitoring
- Proactive infrastructure alerts and auto-failover routing
- Quarterly system performance reviews for enterprise clients
Club Automation is designed to be your most reliable system—because operational downtime is not an option for member-based businesses.
Club Automation follows an agile development and CI/CD release cycle, delivering updates frequently and with minimal disruption.
Highlights include:
- Bi-weekly or monthly feature releases
- Dedicated UAT (User Acceptance Testing) windows for critical changes
- Detailed release notes and documentation
- Backward compatibility assurances for key API endpoints
You’ll also receive direct updates from our product team about roadmap items, beta features, and early-access programs—giving your IT team time to plan ahead.
By consolidating multiple tools (CRM, marketing, billing, scheduling, reporting, POS) into a single, purpose-built platform, Club Automation dramatically reduces integration overhead, data inconsistency, and platform maintenance costs.
Instead of maintaining custom code to bridge disconnected systems, Club Automation allows:
- Native workflows with fewer third-party dependencies
- Centralized user management
- Unified data models and reporting
This reduction in technical complexity helps your team stay focused on innovation—not duct-taping tools together.
Club Automation includes built-in dashboards and supports custom reporting that can be exported or integrated into your preferred BI tools.
Features include:
- Native data visualizations for usage, revenue, and engagement
- Custom report builders by location, department, or service line
- Export options in CSV and Excel
- Integration with BI platforms (e.g., Power BI, Tableau) via APIs
This allows IT and operations teams to connect real-time member data to your broader analytics environment—enabling truly data-driven decision-making.