Payment Declines: The Other Green for Your Health Club

Sean Ellis Hussey

|

December 3, 2020

|

category

minute read

PUblished

December 3, 2020

It’s always a headache when payments decline. But during the holidays the time-consuming task of tracking down members for missed payments can easily feel like you're being robbed of precious engagement with your community. Even more upsetting is that 1 in 3 members terminate due to a decline. You shouldn’t have to worry that declined payments will lead to members walking out the door. With new rounds of mandated closures to protect against COVID-19 across the country, your members need you to stay physically, mentally, and emotionally healthy.

The good news is that there are solutions to avoid these uncomfortable conversations and maintain positive cash flow. Learn why payments decline and how you can save time and money recovering missed payments. This way, you can recharge your spirit and share with your community during these times that inspire us to reflect and connect.

Payments

You process a lot of payments. It may surprise you that each successful online payment, while taking at most 2.6 seconds, involves at least 10 steps of communication between 6-8 different entities. So it’s not remarkable with so much back-and-forth that payments sometimes get stuck in limbo. This broad umbrella- the headache on top of your migraine is referred to as the declined payment.

Hard and Soft Declines

You can conquer your payment declines by understanding them. The first important distinction is between a hard and soft decline. A hard decline occurs when the issuing bank (the one connected to the customer’s card) does not approve the payment processing. A soft decline means an error occurred at some other point in the 10-step communication between merchants, processors, banks, or even the website connection. Often, simply trying again on a soft decline will help the payment go through.

Declines Around the Holidays

So, you understand payment declines, but what if we could deal with fewer of them? Choosing simple and actionable procedures for your business will help you maintain revenue and your members through these difficult times.

One action you can choose to ease your headaches around payment declines is to find an integrated software solution that tracks down missed payments for you. Full Service Billing does just that, all toward saving you time, retaining more revenue, and strengthening member relationships. Give yourself the gift of 81% declined payment recovery, give your time back to your members.

New call-to-action

What’s a Rich Text element?

Thi sis a

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

dadasd

Static and dynamic content editing. A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

ddddd

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

dsadadasdas

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

  • Just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection
  • Any collection and then connect
  • This i any collection and then connect

Into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

other articles

continued reading

Planning a Tennis Tournament Step-By-Step

read article

Planning a Tennis Tournament Step-By-Step

Tournament hosting is of paramount importance for tennis club management. Here are 5 crucial steps for optimizing the planning process.

Read Article

How the Perfect Club Sales Script Can Lead to More Memberships

read article
No items found.

How the Perfect Club Sales Script Can Lead to More Memberships

Fitness clubs rely heavily on securing new memberships to stay successful. An effective sales script can help clubs increase membership sales and stay on top.

Read Article

Why Tracking Member Attendance is Key to Retention

read article

Why Tracking Member Attendance is Key to Retention

It’s hard to retain members who don’t use your club. Read on to learn how tracking and improving member attendance can positively impact overall retention.

Read Article

Grow Your Junior Tennis Program

read article

Grow Your Junior Tennis Program

Junior tennis programs are vitally important for a club’s long-term success. Here are 4 important tips for growing your junior tennis offering.

Read Article

Why Tracking Member Satisfaction is Essential to Club Growth

read article

Why Tracking Member Satisfaction is Essential to Club Growth

Want the secret to keeping members engaged and coming back for more? Read on to see how to gather member feedback to improve your fitness club.

Read Article

Health and Fitness Club Industry Report: Q2 2021

read article

Health and Fitness Club Industry Report: Q2 2021

The state of the club fitness industry is changing rapidly during these times. See where we made it by Q2 2021 in this fitness industry recovery report.

Read Article

5 Fitness Club Management Tasks to Streamline with Automation

read article

5 Fitness Club Management Tasks to Streamline with Automation

Utilizing several communication channels is crucial to keeping health club members of all ages and backgrounds engaged. Read on for our guide on the best channels to use and when to use them.

Read Article

Ready to outrival
the best?

Schedule a consultation and unlock your full potential.

Get a Demo
Get a Demo