Are Robots Calling Your Members About Declined Payments?

Sean Ellis Hussey

|

July 23, 2021

|

category

minute read

PUblished

July 23, 2021

As much as this sounds like an 80s classic thriller, this blog is not about a terminator voice calling your members and saying “I’ll be back” when the call is put on hold.

Surprisingly, the Hollywood rendition of robots is not panning out the way it was portrayed decades ago. In fact, automated tools can be incredibly useful in certain areas of operations and managing payments.

So the questions becomes, are there tasks that are better performed by humans? Specifically, should robots (or automated recordings) be calling your members to resolve payment declines?  

The Dreaded Decline

Nobody likes a declined payment. Members don’t, you don’t, your staff doesn’t, even the antagonist from that thriller movie is rolling their eyes about it. But payment declines happen, some of which don’t require contact with members or banks. But even the most tightly run club will have scenarios that require calling members, explaining the reason for the declined payment, and setting up a plan for repayment. These conversations can be extremely sensitive for your members.

In fact, data shows 1 in 3 members will terminate their membership within 30 days of a declined payment, so these conversations can have a substantial impact on your club’s revenue.

Get A Free Copy of the Questions to Ask Your Software Provider Guide

Your club deserves a solution that doesn’t jeopardize relationships with these members. But you also deserve a solution that doesn’t require hundreds of staff hours to contact each and every one of them. The time commitment of resolving declines is why many clubs turn to an automated service for making these phone calls.

However, a personal touch is key to maintaining trust in these conversations and preventing members from terminating.

So what does an efficient payment solution that includes a human element to resolve declines look like? With more than 30 years of experience resolving declines, the Gains payments and billing team has the experience and breadth of industry knowledge to more efficiently and effectively recover your lost revenue without jeopardizing your relationships with members.

In fact, for every 1000 declines, the Gains team saves an average of 33 hours of work for your staff and has a 71% recovery rate.

Aside from scenarios that require contact with members, Gains is designed to prevent declined payments before they can even happen. These services include an automatic card account updater that updates member credit cards numbers, and strategically sorting declines and resubmitting so you can retain more revenue and save time. To learn more about how Gains can be your way to paid, connect with a specialist today or check out our Questions to Ask Your Software Provider guide below.

New call-to-action

What’s a Rich Text element?

Thi sis a

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

dadasd

Static and dynamic content editing. A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

ddddd

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

dsadadasdas

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

  • Just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection
  • Any collection and then connect
  • This i any collection and then connect

Into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

other articles

continued reading

IHRSA 2024 Recap: Unpack the Latest Insights and Innovations

read article

IHRSA 2024 Recap: Unpack the Latest Insights and Innovations

Couldn’t attend IHRSA 2024? No problem. Catch up on the latest fitness industry trends and tap into the IHRSA energy at home with an on-demand recap webinar.

Read Article

8 Things You Need for Better Gym Lead Generation

read article

8 Things You Need for Better Gym Lead Generation

Attract more leads and increase your gym’s revenue with the right techniques and technology. Here are 8 things you need to improve your gym’s lead generation.

Read Article

Top Fitness Industry Trends to Know for 2024

read article

Top Fitness Industry Trends to Know for 2024

We analyzed 880+ Club Automation users to discover the fitness industry trends to know in 2024. Learn how we grew in 2023 and how to keep that momentum in 2024.

Read Article

How to Improve Your Gym Sales Funnel with Automation

read article

How to Improve Your Gym Sales Funnel with Automation

Discover insights on optimizing your gym sales funnel with automation. Learn how to leverage technology to draw in new members and keep current members engaged.

Read Article

Your Guide to IHRSA 2024

read article

Your Guide to IHRSA 2024

IHRSA 2024 is almost here. Use this guide to discover must-see events, plan your schedule, and navigate the convention to have the best experience possible.

Read Article

How to Start Persona-Based Marketing at Your Fitness Club

read article

How to Start Persona-Based Marketing at Your Fitness Club

Understanding your members is the key to growing your club. Unlock growth by creating member personas and boost engagement through persona-based marketing.

Read Article

How a New Website Transformed a Mom & Pop Gym Into a Modern Fitness Center

read article

How a New Website Transformed a Mom & Pop Gym Into a Modern Fitness Center

Discover how Coaches’ Corner Fitness transformed their operations with a new fitness club website designed by Club Automation.

Read Article

Ready to outrival
the best?

Talk to our team and unlock your full potential.

Get a Demo
Get a Demo