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In order to be the best you’ve got to bring the best. In the world of fitness that means bringing the best possible experience to every single person who interacts with your facility.
Club Automation makes it easier to provide exceptional member experiences that extend beyond the four walls of your facility. Here's how we can help along each step of the member journey.
Ready to go unrivaled? Let Club Automation help create an experience unlike any other along every step of the membership journey. Here’s how we do it.
Even before they sign on as members, you want to give prospects a taste of the unparalleled care and attention they’ll receive as members of your club. Put your best foot forward with an engaging and user-friendly website and digital marketing plan.
A multichannel communication center makes it easy to follow up via email or SMS message, so your prospects never have to lift a finger to find out more.
Did you know that 80% of sales happen between the 5th and 10th point of contact? When it comes to converting a prospect, persistence and patience are key.
An engagement assistant powered by the artificial intelligence tool, Conversica, effortlessly keep the lines of communication open and give prospects the positive experience of a personal conversation.
Empower members to do what they want, when they want. A mobile app and online member portal let members make payments, modify contact or billing information, and manage class and program registration directly from their phone, tablet, or computer.
A cloud-based facility access solution allows members to enter and leave your club as they please, a luxury that often results in more sign-ups. Texts allow communication through a convenient channel that’s second nature to members. With a 98% open rate, texts are the easiest way for members to stay informed.
By this stage of the journey, members have come to expect unmatched experiences in every facet of your club. Here are just a few ways Club Automation caters to two of the values your members crave most.
Empower members to do what they want, when they want. No more waiting for someone to pick up the phone so they can pay a bill or sign up for a class. Our mobile app and online member portal give members the ability to make payments, modify contact or billing information, sign-up for classes or add to a waitlist, and register for programs directly from their phone, tablet, or computer. With targeted push notifications, members can learn about classes they might be interested in without doing the legwork to find a good match.
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Take your member experience to the next level by making it easier than ever for members to engage with your club. With our cloud-based facility access solution, members can enter and leave your club as they please, a luxury that often results in more membership sign-ups. With text messaging, you can communicate with members via a channel that’s not only convenient, but second nature to them. Automatic SMS registration reminders keep class attendance rates high. With a 98% open rate, texts are the easiest way for members to stay informed about schedule changes or classes they may be interested in attending.
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Transitioning to new club management software is a big decision, and getting your staff on board is critical. Follow these steps to encourage confidence and team buy-in during the transition.
The Club Automation team is thrilled to announce our partnership with Easalytics, the ultimate analytics and data science platform for health clubs. With Easalytics, health clubs can gain deeper insights into member behavior and improve the member experience, value, and retention.
Introducing a new group fitness program at your club may seem like a quick and simple process. You add the new classes to your schedule, post some flyers and classes get booked. Right? As a club leader, you know that’s not the case. However, if it’s not that easy, is there really a right way to introduce a new group fitness program? We think so, and this post outlines a blueprint to successfully starting a new program at your club.
You understand the importance of a robust health club management solution because it’s how you run the back office of your facility. You also know that a huge component in running your business is the most important factor affecting your bottom line: billing solutions. CSI Spectrum’s Full Service Billing enables your health club to maintain positive cash flow, while saving you time so you can focus on fostering meaningful member relationships on the floor.
In an effort to offer guidance and support to the people in our industry, Club Automation and CSI Spectrum partnered with IHRSA to present the webinar “What’s Your Story?: Shaping Your Fitness Club’s Brand & Value.” In the presentation, Joe Grieshop and Ron Campbell discussed concepts of positioning your club to attract members though emotional engagement, the key to successful branding.
To know where we’re going, it’s useful to look back at where we’ve been. Reliable, optimized payments solutions are essential to any member-based health, wellness, and fitness organization. Before we dive into the Xs and Os of retaining revenue, let’s take a look at the history of payments and relevant terms.
How can you know for sure your club’s payments are secure? We break down the various aspects of payments security to avoid the costs of a security breach, and help you choose a robust system best suited to your business practices.
