Is The Problem a Lack of Support or Bad Software?

Sean Ellis Hussey

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July 30, 2021

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category

minute read

PUblished

July 30, 2021

Tracking down support for your operating software might spark a lot of different emotions and memories. On one hand, support is full of accomplishment and pride at finding the exact answer you need to fix a mistake or accomplish a task. On the other, support is full of frustration in unraveling an overloaded system that is not making life easier for anyone in your club. But support should alleviate frustration and make work easier. So how can you be certain you’re getting the help you deserve? The teams and processes in place to support your operating software are essential but assessing their effectiveness can be tricky.

Everyone Needs Help Sometimes

Amazing support and quality software should work in tandem to give you and everyone in your club the best experience. Sometimes there is a gap in knowledge, with a new product release or new staff that support can help maneuver. Regardless of your needs, support is intended to be helpful. With the best services, help comes in many forms.

Where To Find Help

  • Trained Staff- Support should have a broad reach, providing plenty of access points to find the answers you need, when you need them. But this is meaningless without well trained staff who understand nuances of the software and can help you solve problems efficiently.
  • Phone and Email- These are staples of software support. Knowing someone is available to help address your needs and walk you through issues within the software is key to successful operations in your club.
  • Online Resources- As you become more and more familiar with your operating software, you may need a quick refresher or a simple reminder how to perform certain tasks. This is where online help resources available anytime, anywhere are useful. Why wait on the phone or for an email reply when you need a quick answer?
  • Recorded Trainings- You’re growing and hiring new staff and crushing it, or you want to reference a training session from implementation. Having access to recorded trainings helps keep your club ticking.
Get A Free Copy of the Questions to Ask Your Software Provider Guide

Support as a Band-Aid

If you have the resources from above but are still having issues the problem may not be the support network but the software itself. Many people find themselves in a frustration loop. Operating software doesn’t work as planned, creating frustration. Friendly support staff resolves enough of the issue to help the customer move on with their day. But inevitably, a few days or even hours go by before the next frustrating experience. Sound familiar?

In these cases, the issue is not the ability of the support staff or even the help resources available to the customer, but the operating software itself causing issues. Some providers rely heavily on support staff to stitch together poorly designed software. The good news here, you can always break the frustration loop by looking for better designed software to meet your needs. You deserve an operating system that makes life easier for everyone in your club.

Break the Frustration Loop

This can be a scary notion, but addressing the reality of your operating software could help save your club hours of administrative labor and hundreds of dollars each month. Club Automation is designed for the best user experience for everyone in your club. From front desk staff checking in members and guests, to back-office staff processing payroll and generating reports, all the way to members signing up for classes, purchasing packages, upgrading memberships and so much more. Along with a robust set of solutions, the 5-year-running Stevie Award winning Club Automation services team offers a wide variety of support to meet your ever-changing needs. To learn more about how Club Automation helps your club outrival the best, schedule a consultation today or check out our Questions to Ask Your Software Provider below.

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A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

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Static and dynamic content editing. A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

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A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

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A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

  • Just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection
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Into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

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